Refund policy

🛍️ RETURN & EXCHANGE POLICY – TRULY YOURS BOUTIQUE

(This version blends both policies, removes duplication, and sounds polished but warm.)

Returns & Exchanges

At Truly Yours Boutique, we want every piece you receive to feel like it was picked just for you 🤍
While we hope you love your order, we understand that sometimes things don’t work out.

Because we are a small boutique, we offer exchanges or store credit only, except in cases of damaged or defective items.

Exchange & Store Credit Window

We have a 7-day exchange/store credit policy, meaning you have 7 days from delivery to request:

• An exchange for a different size or item
• Store credit (never expires)

We do not offer full refunds for:

  • Change of mind

  • Sizing or fit issues

  • Regular returns

Eligibility Requirements

To qualify for an exchange or store credit, items must be:

• Unworn, unwashed, and unused
• Free of makeup, deodorant, stains, pet hair, or odors
• In original condition with tags attached
• Returned in original packaging when possible
• Accompanied by proof of purchase

Items that do not meet these requirements will not be approved.

Final Sale Items

The following are final sale and not eligible for return or exchange:

• Sale items
• Preorder items

Live sale purchases are eligible for exchange or store credit as long as all return requirements are met.

How to Start a Return or Exchange

To request a return or exchange, please email us at:
📧 allyk@yourstrulyboutique25.com or Message us on Shopify inbox 

Include:

• Your name
• Order number
• Item(s) you’re requesting to return
• Whether you prefer an exchange or store credit
• Photos if the item is damaged or defective

Items sent back without prior approval will not be accepted.

Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives and contact us within 7 days of delivery if:

• Your item arrives damaged or defective
• You received the wrong item

Once reviewed, we will offer a replacement, exchange, store credit, or refund if necessary, depending on the situation.